ww2.cox.com Customer Service, Complaints and Reviews

On 05/04/18, San Diego City Contractor, Burtech Pipeline 760-634-2822, was trenching the 5400 block of Olive street in Zipcode 92105 between Blackton Dr and 55th street, replacing old Cast Iron water pipes. Apparently, the COX Fiber Optic line, which travels down a telephone pole on the South side of Olive Street and the alley, then goes under Olive street, to feed the College Grove Condominium complex on the North side, was severed. Several COX maintenance vehicles arrived in the afternoon. COX maintenance personnel worked through the night to restore service. Shortly after arrival, a COX maintenance worker accessed the Fiber Optic line and other COX cables attached to the telephone pole in the truck's "Cherry Picker" basket. While working in the elevated position, the worker released the tension on the COX Internet cable, which runs to my residence (5455 Olive St, San Diego 92105).

On May 5, 2018, I reported to COX by email and phone, that COX maintenance personnel working on neighborhood Fiber Optic cable up on the telephone pole had created an unsafe condition in my backyard. The cable drop was drooping down to 6-feet or less above the ground. As of 8:55 am, 05/09/18, all Cox maintenance and 24-hour security personnel are no longer on site. The COX Internet cable drop in my backyard is still hanging low to the ground creating an unsafe environment. Is it going to take CAL OSHA to get this SAFETY problem resolved?
Would appreciate a response from COX.

This is a complement for one of your customer service representatives: Kevin Brady Customer Advocate Rep I Wichita COE 8924 E. 35th St. Wichita, KS 67226 Kevin is extremely professional, he was diligent in resolving my issue, he followed through on the problem, and communicated effectively. You are extremely fortunate to have this talent on your Team. Please pass this along to Kevin's Management. Thank you, Carol Lembke