ipsy.com Customer Service, Complaints and Reviews

I am requesting my account to be closed. I have called and left numerous messages @ 1-888-169-4526 and have not received a return call. My credit card has been charged on 5-1-18 for $110 and I would my money to be refunded as soon as possible and do not send me any more products.

Hello,
I received an email to comment on my May glam bag, but I have not yet received my May product. When will I receive it? I have already received an email to preview the June bag, but I'm still waiting for my May bag.
Please respond as soon as possible.
Autumn Truelsen

I wouldn't even give them a star! They sent items I did not like which were against the beauty quiz you take and once notified they did it again (several times) I have 4 bottles of the same useless face cream and 3 eyeliners that never had enough liquid in them to work. Secondly, they sent me lip liners, I have never said I used that mess - never gave the idea I wanted them. I have a hatred for that mess! This is on the big expensive box they just started the service on. It's sad, what you are doing to your image.

I emailed last month to cancel my ipsy orders. It started out as one and now I'm getting more. Please cancel all the orders. I do not wish to continue.
Thank You
Anna O'Laughlin
3213 main street
Moraine, Ohio 45439

I am beyond annoyed with Ipsy. I joined in November 2018 and received my first bag and was pleased with the selections I was given. I never received my December bag and have made multiple attempts at reaching out and no one has responded to my efforts. I thought I'd give the benefit of the doubt with it being Christmas and perhaps mail has been delayed, but still haven't received anything. I was supposed to receive it in or around December 12th. The money was taken out of my account (of course) and so obviously I paid for something I haven't even received. I expect a call or an email to address this. This is unacceptable and while it?s only under $11 each month, I work hard for every dime I make. I'm stupid enough to see if my January bag comes and of course, seeing whether or not you decide to deduct money from my account. If not, I want to be reimbursed and will never refer anyone to you.

I've tried multiple times to cancel today 1/2/2019 and I am not receiving my email to cancel. Please cancel my membership as soon as possible. Please send me an email stating the membership is canceled. Thank you in advance.
Kim Fuller

My bag didn't arrive last month at all and it's 6 days late this month my money was taken from my account both times. I look forward to seeing my package in the mail each month and I must admit I have been very disappointed. I hope you can take care of this I do love the products I receive every month and have recommended you to many of my friends who are also thrilled. My phone number is 859-805-8006.

I've already done it twice. I guess I don't need it. I understand overhead but no support chat or phone number. I'm over with it.

I forgot to update my new debit card number to you. How do I do that? I've been trying for a while on the computer but I forgot my password and couldn't get a new one. Please help.

Hi, my name is Grace. I want online a couple of years ago to enroll in this product, In the beginning, it was great for the past year or so I have noticed the 10.00 coming out of my account however I have not received the product, Please close my account I no longer wish to pay for something. I'm not receiving it.

A second email with no response! I have been billed for the February bag ($10.80) and have not received it. Today, I was billed for the march. I have not heard from you, either send February's bag or credit my account. The next email/call will be from my lawyer.
Thank you
Mary Lou Atencio

I'm seeing charges on my card. When we have not bought anything from you. At one point my daughter did purchase stuff through you. But that was a year ago. Who do I talk to about this? My phone number is 340-840-9555. If someone can get back with me as soon as possible.
Thank you
Edward Lochmayer

I have written you 3 times to ask to have my account, cancelled. You have not responded and what I have had to do is cancel my debt card that you are pulling your payments from.

I want to cancel my ipsy bag membership because when i get glam bag the month is over. Today is 23 of November, I still have not gotten bag this is not worth it. Please cancel my membership now.

I have put a new card number on my account so if you could send me an august bag that would be great.
Thank you

I can't log into my account. I don't know what email address I used. I need assistance and since you don't offer phone support. I need help.
Contact: 4799706892

The master card has sent me a new card with the same number, however, the expiration date has been changed to 07/22. The Security number has been changed, but I don't think that will affect you. Please confirm that this info has been changed so there will be no problem with payment for my ipsy bags.
Thank you,
Ann Venz

I am just sending my address because you needed to verify it to send me a replacement for the glam bag.
46 Hollywood street apt 2,
Worcester, MA 01610
Thank You

There was a $110.00 charge made to my credit card account. I have made no purchase from your company. Please give me the information regarding this charge. I need the name, address or email address used, which was purchased. The charge hit my credit card account on June 28, 2019.

I was charged 80.00 dollars in May. I have received only 2 bags. Now ipsy says I don't have the funds. This is a rip-off. I'm telling all my friends not to order from you.